Returns & Exchanges

At ChinChile, we strive for complete satisfaction with every gourmet order, offering a 14-day return window for unopened and non-perishable items. Due to the food-grade nature of our products, we ensure every return is handled with the highest safety and quality standards.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and photos of the items you wish to return or exchange.

• 2.
  Receive Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the item was damaged or incorrect.

• 3.
  Package Securely

  Place the unopened items in their original packaging to ensure they are protected during transit back to our distribution center.

• 4.
  Refund Processing

  After we inspect the returned products, your refund will be processed to your original payment method within 5 to 7 business days.